RCA That Actually Cuts Recurrence
The ticket that came back with a new number It’s Tuesday, 11:40. The major-incident bridge closed yesterday with a clean timeline, a polite “thanks everyone” and a promise that root cause would follow. Today the same symptom is back, under a different ticket number but in the same category, reported by the same annoyed colleague who has already told the story once. Your queue looks busy in the right way. Your problem record looks complete in the wrong way. There’s a five-whys slide, a parking-lot action reading “engage vendor”, and nobody has an owner and a date for when this failure stops happening on Monday mornings. ...