Zero Trust, Zero Friction: Why Passwords are the Enemy of Experience
The Security vs. Usability War For as long as corporate IT has existed, there has been a fundamental tug-of-war between the Security Team and the End User. The old belief was simple: To make something secure, you must make it difficult to access. This philosophy gave us the 90-day password expiration policy. It gave us requirements for one uppercase letter, one number, one special character, and the blood of a firstborn. It gave us VPNs that drop connection every time you switch from Wi-Fi to cellular. It gave us MFA (Multi-Factor Authentication) fatigue, where users are prompted so many times a day they just blindly tap “Approve” out of sheer habit. ...