When the VPN Is the Ticket
Picture 07:50 on a Monday. An engineer is on a client site with a job starting at 08:30. The VPN client says “connected” in green. Nothing resolves. The ticket portal sits behind the same VPN, so they can’t raise a ticket there, and they ring the desk instead. The analyst picks up and goes to look at the device. The remote tool is also behind the VPN, so the analyst can’t see it either. ...